Pre-Deployment & On-Site Checklists

General Expectations for All Scenarios

Stability Requirements

• The connection must remain stable for the full duration of the deployment
• No scheduled maintenance during operating hours
• No periodic restarts of networking equipment

Security Requirements

• We do not permit forced captive portals on our devices
• We do not permit forced network scanning of our equipment
• We require the ability to operate with consistent IP addressing if needed

Environmental Requirements

• Networking equipment must remain in a dry space with controlled temperature
• No storage of liquids near exposed cables or devices
• All cables must be gaffer taped or secured to prevent tripping hazards

Communication Requirements

• Any changes to the network environment must be communicated to us immediately
• We must be informed if the venue or supplier introduces new security or filtering settings
• Provide a channel for escalation if the network becomes unstable

Pre-Deployment Checklist

Please complete the following before we arrive:

• [ ] Confirm which network scenario applies (A, B, or C)
• [ ] Provide all required contact details
• [ ] Verify that the modem or handoff is accessible
• [ ] Test upstream internet performance
• [ ] Confirm that no DNS filtering or firewall rules interfere with our services
• [ ] Ensure that a technician or contact person is available during load-in

Installation Checklist

We will go through this list upon arrival:

• [ ] Confirm that the expected equipment is in place
• [ ] Verify upstream connectivity
• [ ] Run latency, packet loss, and throughput tests
• [ ] Confirm that all wired drops are active
• [ ] Check power availability
• [ ] Document cable routes

Post-Deployment & Ongoing

For events and temporary exhibitions:

• Performance logs and post-deployment report provided on request
• Recommendations for future deployments

For permanent installations:

• Ongoing remote monitoring of network health and VR streaming quality
• Scheduled maintenance coordination (monthly or quarterly windows)
• Escalation contacts and SLA for network issues
• Periodic performance reviews and optimization recommendations

If you have questions, please contact us as soon as possible. Each venue is different, and early communication prevents last-minute issues.